Night Support Worker

Are you passionate about making a difference in the lives of young people? Do you have a background in youth work, social services, or working with young people?

Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight?

Are you able to deliver a high level of customer service?

One YMCA runs high-quality housing services. The role of Night Support Worker is part of a committed night team working in our young peoples service, in Watford.

This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.

About the role:
• You will have experience supporting vulnerable people and may have experience in security and building safety.
• You will act as the first point of contact during night hours and offering a first-class, welcoming and professional service to our residents
• You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs.
• Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
• Support and talk to residents who request help or may be experiencing distress
• Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager

This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites.

In 2020/21 we provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23,000 housing-related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.

If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.

Location and travel: This position will be based in Watford but with occasional travel to support at other One YMCA accommodation sites.

Hours per week: 48 hours a week 2000 - 0800 on a rota including weekends and bank holidays

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

This is a  Full Time role.

Hours per week:  48

Working Pattern: 12 Hour shifts 2000 - 0800 on a rota including weekends and bank holidays