Head of Housing & Community

At One YMCA we support people across Hertfordshire, Bedfordshire, and Buckinghamshire through a range of crucial services across multiple communities. We are proud of our diversity and work with all ages, faiths, and backgrounds, as part of a global network of 14,000 YMCAs, celebrating 175 years of life-changing work and we are committed to making a difference in the lives of those we serve.

We are seeking a Head of Housing, this is a pivotal role and you will be responsible for supporting the Director of Housing & Community in delivering a high quality service whilst providing visionary leadership for the planning and delivery of high-quality integrated services.

We are looking for someone who is passionate about removing barriers to engagement and participation, and ensuring service delivery is tailored to the diverse communities we support.
The primary focus of this role is the management of colleagues and services in line with the vision and business plan. The post holder will foster a Culture of excellence, compassion, respect and growth.

This is an exciting time to join One YMCA as we embark on an ambitious plan to grow our housing and community service and double the impact, we have across all our accommodation and community sites.

Your role:
• To be responsible for managing the day to day operations of the housing and community services, including finances, staff and information manager, ensure key performance standards are met
• To evaluate, train and develop staff by providing leadership and guidance enabling them to be at the top of their game
• To deliver the best possible customer service to residents/service users and stakeholders taking the necessary action to say what we do and do what we say
• To ensure One YMCA maximises its resources at all times, ensuring occupancy levels and rent realisation remain above target and effectively managed
• To develop relationships with key internal stakeholders
• To support the Director of Housing & Community in reviewing and developing the housing and community provision / service to be the best it can be, in line with our strategic objectives.


At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities

A full job description is available - Please click the link at the bottom of the page

This is a  Full Time role. 
Hours per week:  37.5
Working Pattern: Monday / Friday